Shipping & Returns | Nepenthes London Skip to main content
  • Afghanistan

    Afghanistan

    (AFN ؋)

  • Albania

    Albania

    (ALL L)

  • Algeria

    Algeria

    (DZD د.ج)

  • Andorra

    Andorra

    (EUR €)

  • Angola

    Angola

    (AOA Kz)

  • Anguilla

    Anguilla

    (XCD $)

  • Antigua & Barbuda

    Antigua & Barbuda

    (XCD $)

  • Argentina

    Argentina

    (ARS $)

  • Armenia

    Armenia

    (AMD դր.)

  • Aruba

    Aruba

    (AWG ƒ)

  • Australia

    Australia

    (AUD $)

  • Austria

    Austria

    (EUR €)

  • Azerbaijan

    Azerbaijan

    (AZN ₼)

  • Bahamas

    Bahamas

    (BSD $)

  • Bahrain

    Bahrain

    (USD $)

  • Bangladesh

    Bangladesh

    (BDT ৳)

  • Barbados

    Barbados

    (BBD $)

  • Belgium

    Belgium

    (EUR €)

  • Belize

    Belize

    (BZD $)

  • Benin

    Benin

    (XOF Fr)

  • Bermuda

    Bermuda

    (USD $)

  • Bhutan

    Bhutan

    (USD $)

  • Bolivia

    Bolivia

    (BOB Bs.)

  • Bosnia & Herzegovina

    Bosnia & Herzegovina

    (BAM КМ)

  • Botswana

    Botswana

    (BWP P)

  • Brazil

    Brazil

    (BRL R$)

  • British Virgin Islands

    British Virgin Islands

    (USD $)

  • Brunei

    Brunei

    (BND $)

  • Bulgaria

    Bulgaria

    (BGN лв.)

  • Burkina Faso

    Burkina Faso

    (XOF Fr)

  • Burundi

    Burundi

    (BIF Fr)

  • Cambodia

    Cambodia

    (KHR ៛)

  • Cameroon

    Cameroon

    (XAF Fr)

  • Canada

    Canada

    (CAD $)

  • Cape Verde

    Cape Verde

    (CVE $)

  • Caribbean Netherlands

    Caribbean Netherlands

    (USD $)

  • Cayman Islands

    Cayman Islands

    (KYD $)

  • Chad

    Chad

    (XAF Fr)

  • Chile

    Chile

    (CLP $)

  • China

    China

    (CNY ¥)

  • Colombia

    Colombia

    (COP $)

  • Comoros

    Comoros

    (KMF Fr)

  • Congo - Brazzaville

    Congo - Brazzaville

    (XAF Fr)

  • Congo - Kinshasa

    Congo - Kinshasa

    (CDF Fr)

  • Cook Islands

    Cook Islands

    (NZD $)

  • Costa Rica

    Costa Rica

    (CRC ₡)

  • Côte d’Ivoire

    Côte d’Ivoire

    (XOF Fr)

  • Croatia

    Croatia

    (EUR €)

  • Curaçao

    Curaçao

    (ANG ƒ)

  • Cyprus

    Cyprus

    (EUR €)

  • Czechia

    Czechia

    (CZK Kč)

  • Denmark

    Denmark

    (DKK kr.)

  • Djibouti

    Djibouti

    (DJF Fdj)

  • Dominica

    Dominica

    (XCD $)

  • Dominican Republic

    Dominican Republic

    (DOP $)

  • Ecuador

    Ecuador

    (USD $)

  • Egypt

    Egypt

    (EGP ج.م)

  • El Salvador

    El Salvador

    (USD $)

  • Equatorial Guinea

    Equatorial Guinea

    (XAF Fr)

  • Estonia

    Estonia

    (EUR €)

  • Eswatini

    Eswatini

    (SZL E)

  • Ethiopia

    Ethiopia

    (ETB Br)

  • Falkland Islands

    Falkland Islands

    (FKP £)

  • Faroe Islands

    Faroe Islands

    (DKK kr.)

  • Fiji

    Fiji

    (FJD $)

  • Finland

    Finland

    (EUR €)

  • France

    France

    (EUR €)

  • French Guiana

    French Guiana

    (EUR €)

  • French Polynesia

    French Polynesia

    (XPF Fr)

  • Gabon

    Gabon

    (USD $)

  • Gambia

    Gambia

    (GMD D)

  • Georgia

    Georgia

    (GEL ლ)

  • Germany

    Germany

    (EUR €)

  • Ghana

    Ghana

    (USD $)

  • Gibraltar

    Gibraltar

    (GBP £)

  • Greece

    Greece

    (EUR €)

  • Greenland

    Greenland

    (DKK kr.)

  • Grenada

    Grenada

    (XCD $)

  • Guadeloupe

    Guadeloupe

    (EUR €)

  • Guatemala

    Guatemala

    (GTQ Q)

  • Guernsey

    Guernsey

    (GBP £)

  • Guinea

    Guinea

    (GNF Fr)

  • Guinea-Bissau

    Guinea-Bissau

    (XOF Fr)

  • Guyana

    Guyana

    (GYD $)

  • Haiti

    Haiti

    (HTG G)

  • Honduras

    Honduras

    (HNL L)

  • Hong Kong SAR

    Hong Kong SAR

    (HKD $)

  • Hungary

    Hungary

    (HUF Ft)

  • Iceland

    Iceland

    (ISK kr)

  • India

    India

    (INR ₹)

  • Indonesia

    Indonesia

    (IDR Rp)

  • Ireland

    Ireland

    (EUR €)

  • Isle of Man

    Isle of Man

    (GBP £)

  • Israel

    Israel

    (ILS ₪)

  • Italy

    Italy

    (EUR €)

  • Jamaica

    Jamaica

    (JMD $)

  • Jersey

    Jersey

    (GBP £)

  • Jordan

    Jordan

    (USD $)

  • Kazakhstan

    Kazakhstan

    (KZT 〒)

  • Kenya

    Kenya

    (KES KSh)

  • Kiribati

    Kiribati

    (USD $)

  • Kuwait

    Kuwait

    (USD $)

  • Kyrgyzstan

    Kyrgyzstan

    (KGS som)

  • Laos

    Laos

    (LAK ₭)

  • Latvia

    Latvia

    (EUR €)

  • Lebanon

    Lebanon

    (LBP ل.ل)

  • Lesotho

    Lesotho

    (LSL L)

  • Liberia

    Liberia

    (LRD $)

  • Liechtenstein

    Liechtenstein

    (CHF CHF)

  • Lithuania

    Lithuania

    (EUR €)

  • Luxembourg

    Luxembourg

    (EUR €)

  • Macao SAR

    Macao SAR

    (MOP P)

  • Madagascar

    Madagascar

    (USD $)

  • Malawi

    Malawi

    (MWK MK)

  • Malaysia

    Malaysia

    (MYR RM)

  • Maldives

    Maldives

    (MVR MVR)

  • Mali

    Mali

    (XOF Fr)

  • Malta

    Malta

    (EUR €)

  • Martinique

    Martinique

    (EUR €)

  • Mauritania

    Mauritania

    (USD $)

  • Mauritius

    Mauritius

    (MUR ₨)

  • Mayotte

    Mayotte

    (EUR €)

  • Mexico

    Mexico

    (MXN $)

  • Moldova

    Moldova

    (MDL L)

  • Monaco

    Monaco

    (EUR €)

  • Mongolia

    Mongolia

    (MNT ₮)

  • Montenegro

    Montenegro

    (EUR €)

  • Montserrat

    Montserrat

    (XCD $)

  • Morocco

    Morocco

    (MAD د.م.)

  • Mozambique

    Mozambique

    (MZN MTn)

  • Myanmar (Burma)

    Myanmar (Burma)

    (MMK K)

  • Namibia

    Namibia

    (NAD $)

  • Nauru

    Nauru

    (AUD $)

  • Nepal

    Nepal

    (NPR ₨)

  • Netherlands

    Netherlands

    (EUR €)

  • New Caledonia

    New Caledonia

    (XPF Fr)

  • New Zealand

    New Zealand

    (NZD $)

  • Nicaragua

    Nicaragua

    (NIO C$)

  • Niger

    Niger

    (XOF Fr)

  • Nigeria

    Nigeria

    (NGN ₦)

  • Niue

    Niue

    (NZD $)

  • North Macedonia

    North Macedonia

    (MKD ден)

  • Norway

    Norway

    (NOK kr)

  • Oman

    Oman

    (USD $)

  • Pakistan

    Pakistan

    (PKR ₨)

  • Panama

    Panama

    (USD $)

  • Papua New Guinea

    Papua New Guinea

    (PGK K)

  • Paraguay

    Paraguay

    (PYG ₲)

  • Peru

    Peru

    (PEN S/.)

  • Philippines

    Philippines

    (PHP ₱)

  • Poland

    Poland

    (PLN zł)

  • Portugal

    Portugal

    (EUR €)

  • Qatar

    Qatar

    (QAR ر.ق)

  • Réunion

    Réunion

    (EUR €)

  • Romania

    Romania

    (RON Lei)

  • Rwanda

    Rwanda

    (RWF FRw)

  • Samoa

    Samoa

    (WST T)

  • San Marino

    San Marino

    (EUR €)

  • São Tomé & Príncipe

    São Tomé & Príncipe

    (STD Db)

  • Saudi Arabia

    Saudi Arabia

    (SAR ر.س)

  • Senegal

    Senegal

    (XOF Fr)

  • Serbia

    Serbia

    (RSD РСД)

  • Seychelles

    Seychelles

    (SCR ₨)

  • Sierra Leone

    Sierra Leone

    (SLL Le)

  • Singapore

    Singapore

    (SGD $)

  • Sint Maarten

    Sint Maarten

    (ANG ƒ)

  • Slovakia

    Slovakia

    (EUR €)

  • Slovenia

    Slovenia

    (EUR €)

  • Solomon Islands

    Solomon Islands

    (SBD $)

  • Somalia

    Somalia

    (USD $)

  • South Africa

    South Africa

    (ZAR R)

  • South Korea

    South Korea

    (KRW ₩)

  • Spain

    Spain

    (EUR €)

  • Sri Lanka

    Sri Lanka

    (LKR ₨)

  • St. Barthélemy

    St. Barthélemy

    (GBP £)

  • St. Helena

    St. Helena

    (GBP £)

  • St. Kitts & Nevis

    St. Kitts & Nevis

    (GBP £)

  • St. Lucia

    St. Lucia

    (GBP £)

  • St. Martin

    St. Martin

    (EUR €)

  • St. Vincent & Grenadines

    St. Vincent & Grenadines

    (GBP £)

  • Suriname

    Suriname

    (SRD $)

  • Sweden

    Sweden

    (SEK kr)

  • Switzerland

    Switzerland

    (CHF CHF)

  • Taiwan

    Taiwan

    (TWD $)

  • Tanzania

    Tanzania

    (TZS Sh)

  • Thailand

    Thailand

    (THB ฿)

  • Timor-Leste

    Timor-Leste

    (USD $)

  • Togo

    Togo

    (XOF Fr)

  • Tonga

    Tonga

    (TOP T$)

  • Trinidad & Tobago

    Trinidad & Tobago

    (TTD $)

  • Tunisia

    Tunisia

    (USD $)

  • Türkiye

    Türkiye

    (TRY ₺)

  • Turkmenistan

    Turkmenistan

    (USD $)

  • Turks & Caicos Islands

    Turks & Caicos Islands

    (USD $)

  • Tuvalu

    Tuvalu

    (AUD $)

  • Uganda

    Uganda

    (UGX USh)

  • United Arab Emirates

    United Arab Emirates

    (AED د.إ)

  • United Kingdom

    United Kingdom

    (GBP £)

  • United States

    United States

    (USD $)

  • Uruguay

    Uruguay

    (UYU $)

  • Uzbekistan

    Uzbekistan

    (UZS )

  • Vanuatu

    Vanuatu

    (VUV Vt)

  • Vatican City

    Vatican City

    (EUR €)

  • Venezuela

    Venezuela

    (USD $)

  • Vietnam

    Vietnam

    (VND ₫)

  • Wallis & Futuna

    Wallis & Futuna

    (XPF Fr)

  • Zambia

    Zambia

    (ZMW ZK)

  • Zimbabwe

    Zimbabwe

    (USD $)

Shipping & Returns

UK Customers

  • Express Delivery (1 - 3 business days) - £5.00.  Free UK shipping over £300.00
  • "Collect in Store" at our 8 Woburn Walk, London store


International Customers

Please note, we can not deliver to PO BOX address. To obtain a shipping quote if your country does not appear in the selection please contact us at web@nepentheslondon.com and we will be able to better assist you with your order.

Any taxes or import duties are the sole responsibility of the customer.  We are unable to mark products down on any customs declaration forms for less than their purchase value. 


Estimated Delivery Times & Costs

Please select which service you would like to use at the checkout. Estimated delivery times and exact costs are shown clearly at the checkout. 

If you would like clarification on shipping prices or times please contact us at web@nepentheslondon.com.

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order. If you have any questions or queries please contact us at web@nepentheslondon.com. 


Pay in GB Pounds, Euros & Dollars

We accept payment in Great British Pounds. This means the price you see is the price you will be charged.


Collect in Store

If you chose in-store pick up, we will keep your item for 7 days. After this, we will return the item to stock and refund you via your payment method. If you're unable to collect your item in store within 7 days, please call us and we may be able to extend the holding period. 


Online Returns

We are happy to return purchases from our online store (some exclusions apply*) within 14 days of purchase. For purchases made in-store, please refer to your printed receipt.

Due to the ongoing COVID-19 pandemic in the UK, all customers must contact web@nepentheslondon.com for approval before returning any unwanted items back to Nepenthes London. 
 
Nepenthes London is not responsible for any items which have not been approved and given directions for return. 
 
*Important Notice* The Royal Mail is experiencing extremely high demand during these unprecedented times. To ensure a swift returns procedure, Nepenthes London advises that you use an alternative courier service (DHL, DPD, UPS) to return your unwanted items to us.


Store Returns

Please note, for any in-store purchases, all returns/exchanges must be made within 14 days of purchase. Faulty items will be fully refunded if deemed truthfully faulty by the store manager. If being returned for any other reason an exchange will be offered if possible. If not, the customer will be issued with a credit note to be used within 12 months of issue date.


Important Information on Returns:

If you wish to return your item and receive a full refund, items need to be posted/couriered back to us within 14 days of being purchased unless otherwise stated. Subject to stock availability, we can exchange items that are returned to us within 14 days of being purchased by you. Please advise us upon receipt of your purchase if you wish to a refund or exchange and allow 1-2 working days for this to be processed.

For items returned outside of the UK, all extra postage costs, customs duties, and fees (where applicable) are payable by you, the customer. Nepenthes and Sons is not responsible for any return custom charges made. To avoid over-paying write "RETURNED GOODS" on the package and all paperwork. 

Returned items that have been subject to a free shipping offer and are being returned for a monetary refund not exchanged goods or a credit note will have our delivery cost deducted from the amount refunded. Please be aware of our shipping costs. 

Returns of faulty items will only be accepted if the goods were faulty when delivered to you, we at Nepenthes London take every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to be subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting web@nepentheslondon.com about the fault. Returns of faulty goods must be returned to us within 14 days of purchase.

In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs incurred. Please note refunds to Debit/Credit Cards normally clear in 1/2 days. Refunds to Paypal can take up to 30 days and are subject to Paypal refund regulations. Nepenthes London credit notes are valid for 12 months from the date of issue and can be redeemed on the Nepenthes London Online Store or in the Nepenthes London store. If you want to purchase from the site with your Credit Note please contact us before making your purchase at web@nepentheslondon.com.

Returns and exchanges received outside the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Community (EC).

We will only accept returns provided that the goods in question are received back to us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. We will not accept returns for items that have been worn. Please be aware that all items must be returned with their original packaging and tags, shoes returned without their original boxes cannot be accepted.

We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

Returns not accepted on any printed material.

*Last updated 20/01/2021

Your Cart

Your cart is currently empty.
Click here to continue shopping.