Privacy Policy

Nepenthes London Online Store is committed to respecting your privacy and complying with applicable laws and regulations to ensure that the personal information you share with us is kept securely and processed fairly and lawfully. For complete transparency, this Privacy Policy is available on our homepage and at every point where personal information may be requested.

OUR COMMITMENT TO DATA SECURITY

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

To protect your personal information online, we use SLL encryption on all data to and from our website. You can check the security validity by clicking the padlock icon that appears in the URL line of your browser.

What information we collect about you, why do we collect it, and what do we do with it?

When you place an order on our online store www.nepentheslondon.com, we collect the following information in order to fulfil your order and contact you should a query arise.

• your name, 
• your address,
• your email address, and
• your phone number.

When subscribing to our newsletter, we collect the following information in order to send you the products and features we believe may be most relevant 

• your email address,
• your gender, and
• your interests.

The information we don’t collect 

We never collect credit/debit card information as we use a third party payment processor to handle this information securely. None of your credit/debit card information is stored anywhere on our website.

How will the information you provide be used?

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with any outside third parties except to the extent necessary to fulfil that order.

We use the information you provide about someone else when placing an order, or purchasing a gift card, only to ship the product and to confirm delivery. We do not share this information with outside third parties except to the extent necessary to fulfil that order.

You can sign up to receive updates on our latest products and features via email on our website. The information relating to your interests (menswear, womenswear, or homeware) that you provide helps us tailor our messaging. You can always unsubscribe from our newsletter at any time.

Who will my information be shared with? 

As an independent retailer, we do not, and will not, sell any of your personal data to any third party including your name, address, email address, or credit card information.

How you can access or correct your information 

We want to make sure that your personal information is accurate and up to date. You can update your details at any time in the member’s section of our website.

You have the right to request a copy of the information that we hold about you. If you would like a copy, please contact us at web@nepentheslondon.com. For security, and to protect your privacy, we will take reasonable steps to verify your identity before granting access or making corrections.